Standard UK Delivery Is Free.
UK standard delivery orders are sent using Royal Mail. Once your order has been sent we will send you a confirmation email to let you know your parcel has been dispatched and will be with you the following day.
Once parcels have been dispatched we are unable to change the address.
You will be informed if we are experiencing any delays or are unable to fulfil your order for any reason.
During our sale period, delivery times can increase due to a larger volume of orders. For any further delivery queries, please email email@example.com
Orders for delivery outside the UK are sent using the Royal Mail Airsure service and will arrive within 5-12 working days.
We can trace your parcel until it reaches the destination sorting office, where it will be passed on to local mail carriers. Please note we are unable to claim the loss of a parcel with Royal Mail until 25 days have passed.
Duties and Customs Fees
Some countries charge customs fees or taxes that are not included in our shipping costs. Many countries will waive this fee if you contact them and let them know it is a medical device. We do mark your package as medical supply. If there is anything additional that you need us to write on your package, please email request to firstname.lastname@example.org.
Any custom fees and taxes are your responsibility. If possible try to pick up your package at the customs office with a letter of necessity or prescription from your doctor. This helps in many countries but is not a guarantee.
If you do not choose to pay taxes or refuse the package due to fees, most customs office will return the package and you will not get a refund on the shipping only a partial refund on the order.