Standard UK Delivery Is Free.
UK standard delivery orders are sent using Royal Mail. Once your order has been sent we will send you a confirmation email to let you know your parcel has been dispatched and will be with you the following day.
Once parcels have been dispatched we are unable to change the address.
You will be informed if we are experiencing any delays or if we are unable to fulfill your order for any reason.
Orders for delivery outside the UK are shipped via Royal Mail, DHL or FedEx depending on location. They will arrive within 5-12 business days.
You will receive a tracking number when your package has shipped. Please note we are unable to claim the loss of a parcel with Royal Mail until 25 days have passed.
Duties and Customs Fees
Some countries charge customs fees and taxes that are not included in our shipping costs. We mark our packages as medical supply in an effort to avoid these fees. However, if a package is held, any custom fees and taxes are your responsibility. If you refuse to pay the additional fees and taxes, the Customs office will return the package to our office. We will offer a refund on the package, excluding shipping.